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Legal

Terms & Conditions

The terms that help keep Dear Danielle a trusted thoughtful and connected fashion marketplace.

Last Updated : September 4, 2026

Welcome to Dear Denielle

These Terms & Conditions (“Terms”) govern your use of the Dear Danielle website, mobile applications, marketplace, and related services

By creating an account or using Dear Danielle, you agree to these Terms.

The Platform

Dear Danielle operates a fashion marketplace.

  • Rent items;
  • Buy items;
  • Communicate with other members; and
  • Lend items;
  • Sell items;
  • WhethArrange shipping or in-person exchanges.er the Lender has cancelled; and

Dear Danielle may also own and offer items directly through the marketplace.

Definitions

“Member” means an individual who creates or uses a Dear Danielle account. “Lender” means a Member or Dear Danielle that offers an Item for rental. “Seller” means a Member or Dear Danielle that offers an Item for sale. “Renter” means a Member who rents an Item. “Buyer” means a person who purchases an Item. “Items” means a fashion item or other product offered through the Services. “Services” means the Dear Danielle website, mobile applications, marketplace, messaging, payment functionality, shipping functionality, and related services.

Listings

A person who lists an Item represents that the person:

  • Owns the Item or has authority to list it;
  • Has accurately described it; and
  • Has the right to rent and/or sell it;
  • Has disclosed material condition issues

Eligibility

You must be at least 18 years old to use Dear Danielle. You agree to provide accurate information and maintain accurate account information.

Rental Price

Every rental on Dear Danielle is priced on a Daily Basis

The Lender establishes the daily rental price unless Dear Danielle is offering the Item directly. The total rental charge is calculated according to the daily price and selected rental duration, plus applicable taxes, shipping charges, and other disclosed charges

There is no separate Renter service or platform fee.

Concierge

1. Concierge Service

Dear Danielle Concierge is a service that helps owners rent or sell eligible items without managing the listing, customer communication, or related logistics themselves. By submitting an item, you authorize Dear Danielle to photograph, list, market, manage, and facilitate the rental or sale of that item on your behalf

2. Item Approval

All items are subject to review and approval by Dear Danielle. We may decline items based on condition, authenticity, material, value, demand, seasonality, or the services required to prepare or manage the item. Submitting an item does not guarantee that it will be accepted, listed, rented, or sold.

3. Commission

The standard Concierge commission is 70% to the owner and 30% to Dear Danielle. Commission rates may vary depending on the item’s condition, care, repair, and service requirements. The applicable commission rate will be communicated to the owner before the item is accepted into Concierge

4. Cleaning & Repairs

Dear Danielle may perform or arrange standard care necessary to prepare an item for rental or sale. Specialized services, including professional dry cleaning, delicate fabric care, restoration, alterations, or repairs, may require additional charges or a different commission arrangement.

5. Pricing & Listings

Dear Danielle may recommend or determine an appropriate rental or sale price based on the item’s condition, market value, demand, and other relevant factors. The applicable price and commission will be communicated as part of the Concierge process.

6. Rental & Sale Management

Dear Danielle manages the customer-facing process for accepted Concierge items, which may include:

  • Creating and maintaining listings
  • Customer communication
  • Shipping or exchange coordination
  • Managing returns
  • Photography and item descriptions
  • Rental coordination
  • Processing rentals and sales

7. Item Care

Owners are responsible for providing accurate information about an item’s condition, material, authenticity, and any known defects. Dear Danielle will take reasonable care of accepted items while they are in our possession.

8. Damage, Loss & Claims

Damage, loss, late returns, or other issues involving an item will be handled according to Dear Danielle’s applicable protection, damage, shipping, and claims policies. Any amounts recovered or charged in connection with an approved claim will be handled according to those policies.

9. Unsold or Unrented Items

Listing an item does not guarantee that it will rent or sell. If an item remains inactive, unsold, or unrented, Dear Danielle may contact the owner regarding its continued listing or return.

10. Returning Your Items

Owners may request the return of an item that is not currently being rented, processed, or involved in an active transaction. Return timing and any applicable shipping or handling costs will be communicated at the time of the request

11. Payouts

Owners will receive their applicable earnings after a completed rental or sale, subject to any applicable adjustments, approved expenses, refunds, claims, or other amounts permitted under these terms.

12. Changes to the Service

Dear Danielle may update the Concierge service, including its eligibility requirements, commission structure, or procedures. Any changes affecting an item already accepted into Concierge will be communicated as appropriate.

13. Acceptance

By submitting an item to Concierge, you confirm that you:

  • Own the item or are authorized to submit it
  • Agree to the applicable Concierge Terms & Conditions
  • Have provided accurate information about the item
  • Authorize Dear Danielle to manage the item as described above

Rental Duration

The Lender determines the permitted rental duration for each Item. A Renter may select any available rental duration permitted by the listing.

Messaging

Dear Danielle provides messaging functionality so Members can communicate regarding legitimate transactions. You may not use messaging to:

  • Harass or threaten another person;
  • Circumvent Dear Danielle fees;
  • Request inappropriate personal information; or
  • Share prohibited content;
  • Move transactions off-platform;
  • Engage in unlawful conduct.

In-Person Exchanges

Members may agree to exchange Items in person at a mutually agreed-upon location. Dear Danielle does not control the meeting location or guarantee the safety of an in person exchange. Members are responsible for exercising reasonable safety precautions.

Shipping

When shipping is available, Dear Danielle may provide a prepaid shipping label. The applicable member is responsible for:

  • Properly packaging the Item;
  • Tendering the package to the designated carrier; and
  • Printing and attaching the label
  • Following applicable shipping instructions.

Shipping and carrier claims are governed by the Shipping, Courier & Carrier Claims Policy.

Renter Responsibilities

Renters must:

  • Review listing details before booking;
  • Treat rented Items carefully;
  • Not alter Items;
  • Return Items in substantially the same condition.
  • Review measurements and condition;
  • Follow care instructions;
  • Return Items on time; and

Lender Responsibilities

Lenders must:

  • Accurately describe Items;
  • Provide Items in the condition represented;
  • Package Items appropriately when shipping; and
  • Disclose material defects;
  • Honor confirmed rentals;
  • Communicate promptly regarding material issues

Fit

Dear Danielle does not guarantee that an Item will fit a particular Renter. A labeled size is not a guarantee of fit.

Damage, Loss & Non-Return

A Renter may be financially responsible for damage beyond ordinary wear, loss, theft, unauthorized alteration, destruction, or failure to return an Item. The Protection Policy governs applicable claims and procedures. Dear Danielle evaluates applicable claims on a case-by-case basis.

Payment

Payments are processed through Stripe. Dear Danielle may use Stripe marketplace/payment functionality to process transactions, facilitate payouts, issue refunds, manage transaction-related payment activity, and retain Dear Danielle's applicable marketplace commission.

Dear Danielle Fees & Commission

For eligible marketplace transactions, the applicable Lender or Seller receives 80% of the applicable rental or sale proceeds. Dear Danielle retains the remaining 20% as its marketplace commission.

There is no separate Renter service fee or Buyer service fee. Applicable taxes and shipping charges may apply separately where required or selected by the user and will be disclosed before the transaction is completed. The applicable payout may be subject to refunds, approved adjustments, chargebacks, taxes, or other amounts that Dear Danielle is legally or contractually required to withhold or deduct.

Off-Platform Transactions

Members may not move transactions off Dear Danielle for the purpose of avoiding fees or platform protections.

  • Transactions completed outside the platform may not qualify for:
  • Dear Danielle Protection;
  • Platform dispute assistance;
  • Shipping support; or
  • Refunds;
  • Payment support;
  • Other platform services.

Authenticity

Counterfeit, stolen, or unlawfully obtained goods are prohibited. Dear Danielle may request proof of authenticity, ownership, purchase, or other documentation.

Off-Platform Transactions

Dear Danielle's name, trademarks, logos, software, design, written materials, and other proprietary materials belong to Dear Danielle or its licensors.

User Content

You retain ownership of content you submit. You grant Dear Danielle a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, modify, and use your content as reasonably necessary to operate, improve, market, and promote the Services.

Prohibited Conduct

Members may not:

  • Provide false information;
  • List counterfeit goods;
  • Impersonate another person;
  • List stolen goods;
  • Attempt unauthorized access;
  • Introduce malicious software; or
  • Scrape or exploit the platform;
  • Engage in unlawful conduct
  • Conduct prohibited off-platform transactions;
  • Misrepresent condition;
  • Misuse personal information;
  • Damage or retain another person's property;
  • Harass or threaten another person;
  • Circumvent platform fees;

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Dear Danielle does not guarantee that every Item is authentic, available, accurately described, suitable, safe, or fit. Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

Class Action Waiver

To the maximum extent permitted by law, you and Dear Danielle agree that each may bring claims only in an individual capacity and not as a plaintiff, class member, representative, or participant in a class, collective, consolidated, or representative proceeding.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEAR DANIELLE AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE SERVICES.

To the maximum extent permitted by law, Dear Danielle's aggregate liability shall not exceed the greater of: (a) the amount you paid to Dear Danielle during the six months preceding the event giving rise to the claim; or (b) $100. Nothing in this section limits liability that cannot legally be limited.

Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Dear Danielle and its owners, officers, employees, contractors, affiliates, and service providers from claims arising from:

  • Your violation of these Terms;
  • Your Item;
  • Your content;
  • Your use of the Services;
  • Your listing;
  • Your violation of another person's rights; or

Dispute Resolution, Arbitration & Class Action Waiver

Except where prohibited by applicable law or where a claim qualifies for an applicable small- claims exception, disputes arising from or relating to the Services or these Terms shall be resolved through individual binding arbitration rather than court.

Before initiating arbitration, the parties shall attempt in good faith to resolve the dispute informally.

Account Suspension & Termination

Dear Danielle may suspend, restrict, or terminate accounts for violations of these Terms, applicable policies, or law, or where reasonably necessary to protect the platform or its members.

Jury Trail Waiver

To the maximum extent permitted by law, you and Dear Danielle waive any right to a jury trial for disputes subject to this arbitration provision or otherwise resolved in court.

Nothing prevents either party from seeking temporary or injunctive relief where permitted by law.

Arbitration OPT-OUT

NOT FINALYou may opt out of arbitration and the class-action waiver by providing written notice to Dear Danielle within 30 days after first becoming subject to these Terms, using the method and address provided in the final version of these Terms.

Governing Law

These Terms are governed by the laws of the State of Alabama, except to the extent applicable law requires otherwise

Changes

Dear Danielle may update these Terms from time to time.

General

If a provision is determined to be unenforceable, the remaining provisions remain effective. Failure to enforce a provision does not waive the right to enforce it later.