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help centre

Frequently Asked Questions

Quick answers to help you shop, rent, sell and share with confidence.

General

How do members communicate?

Is Dear Danielle a peer-to-peer marketplace?

What is Dear Danielle?

Where is Dear Danielle available?

Can I use Dear Danielle if I'm not in Alabama?

Renting

How does renting work?

What if my rental doesn't fit?

Can I rent for one day?

How do I get my rental?

Can I rent and sell the same item?

Lending & Selling

Can I sell my own clothes?

Is there protection for people who lend items?

Pricing & Fees

Who sets the rental price?

How much does Dear Danielle charge?

Are there any Renter or Buyer service fees?

Can I take a transaction off Dear Danielle?

Payments & Protection

How does payment work?

What if I damage or lose someone's item?

What is used to determine a claim?

Is there protection for Renters?

Shipping & Delivery

What if my item arrives damaged?

What if a package is lost?