How do members communicate?
help centre
Frequently Asked Questions
Quick answers to help you shop, rent, sell and share with confidence.
General
Is Dear Danielle a peer-to-peer marketplace?
What is Dear Danielle?
Where is Dear Danielle available?
Can I use Dear Danielle if I'm not in Alabama?
Renting
How does renting work?
What if my rental doesn't fit?
Can I rent for one day?
How do I get my rental?
Can I rent and sell the same item?
Lending & Selling
Can I sell my own clothes?
Is there protection for people who lend items?
Pricing & Fees
Who sets the rental price?
How much does Dear Danielle charge?
Are there any Renter or Buyer service fees?
Can I take a transaction off Dear Danielle?
Payments & Protection
How does payment work?
What if I damage or lose someone's item?
What is used to determine a claim?
Is there protection for Renters?
Shipping & Delivery
What if my item arrives damaged?
What if a package is lost?